Your privacy is our priority. This policy transparently explains how dan77 collects, uses, stores, and protects your personal information as a registered member in Malaysia.
Dan77 ("we", "Platform", or "dan77") respects the privacy of every individual who uses our services. This Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and describes our practices regarding the collection, use, disclosure, and protection of your personal information.
This policy applies to all information you provide to us through the dan77 website, mobile app, email communications, customer support, and any other interactions with our platform. By registering an account and using dan77 services, you agree to the terms of this Privacy Policy.
We believe transparency is the foundation of trust. That is why we have written this policy in plain, easy-to-understand language — not confusing legal jargon — so you know exactly what happens with your data at every stage.
Summary Summary: dan77 does not sell your data. We only collect information necessary to operate our services, and you have full rights to access, correct, or request deletion of your data at any time.
Dan77 collects various types of information depending on how you interact with our platform. This information falls into two main categories: information you provide directly, and information collected automatically when you use our platform.
| Data Type | Data Examples | Purpose of Collection |
|---|---|---|
| Personal Identity | Full name, IC / passport number, date of birth | Identity verification (KYC), fraud prevention |
| Contact Information | Email address, phone number | Account communications, transaction notifications |
| Financial Data | Bank account number, eWallet details | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser | Security, fraud detection |
| Usage Data | Game records, betting history, activity logs | Service improvement, responsible gambling |
| Communication Data | Live Chat transcripts, support emails | Complaint resolution, quality control |
We may also receive information about you from trusted third parties such as identity verification providers, payment partners, and fraud prevention agencies — all to ensure the security of your account.
dan77 will never ask for your password, full PIN, or OTP via email, Live Chat, or Telegram. Be cautious of anyone claiming to be dan77 and requesting such sensitive information.
The information you provide is used solely for purposes related to the operation of dan77 services. We do not use your data for purposes you would not expect. The following are the primary purposes for which your personal data is used:
We will only send you marketing communications if you have given explicit consent during registration or through your account settings. You may withdraw this consent at any time.
Dan77 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. However, there are limited situations where we need to share your information with parties required to deliver our services:
All third parties we work with are required to comply with data protection standards equal to or exceeding our own. Service agreements with each third party contain legally binding data protection clauses.
In cases where your data needs to be transferred outside Malaysia for technical processing purposes, we ensure the receiving country maintains an adequate level of data protection and that all transfers are safeguarded by appropriate contractual agreements.
Dan77 continuously invests in the latest security infrastructure to protect your personal data from unauthorised access, loss, misuse, or alteration. The technical security measures we employ include:
While we take all reasonable steps to protect your data, no internet transmission system can be guaranteed 100% secure. We encourage you to use a strong password, enable 2FA, and report any suspicious activity immediately.
In the event of a data security breach affecting your personal information, dan77 is committed to notifying you in a timely manner and taking immediate remedial action in accordance with Malaysia's PDPA requirements.
Dan77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
| Cookie Type | Purpose | Period |
|---|---|---|
| Essential Cookies | Enabling core website functions such as login sessions and security | Session / 30 days |
| Performance Cookies | Collecting information on how visitors use the website (anonymised) | 2 years |
| Functional Cookies | Remembering your preferences such as language, region, and display settings | 1 year |
| Marketing Cookies | Enabling the display of relevant promotions (with your consent only) | 90 days |
You can control and manage cookies through your web browser settings. Please note that disabling essential cookies may affect certain functions of the dan77 platform. For non-essential cookies, you may opt out without impacting your core experience.
Dan77 retains your personal information only for as long as it is needed for the purposes stated in this Privacy Policy, or as required by Malaysian law. Typical retention periods are as follows:
Upon expiry of the applicable retention period, your data will be securely deleted or permanently anonymised using industry-standard methods to ensure it cannot be recovered or re-identified.
As a data subject under Malaysia's PDPA, you have the following rights regarding your personal information held by us. dan77 is committed to facilitating the exercise of these rights promptly and without unnecessary obstacles.
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 21 business days.
If any of your information is inaccurate or incomplete, you have the right to request prompt correction via your account settings or customer support.
You may request the deletion of your personal data, subject to our legal obligations to retain certain records for specified periods.
You may object to the use of your data for specific purposes such as direct marketing at any time without providing justification.
You have the right to receive a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
In certain situations, you may request that we limit the processing of your data while your request is being reviewed or verified.
To exercise any of the above rights, contact our privacy team via [email protected] or via 24/7 Live Chat. Please include proof of identity to expedite the processing of your request.
Dan77 services are intended solely for individuals aged 18 and above. We do not knowingly collect or process personal information from anyone under the age of 18.
If you believe a child has registered an account or provided personal information to us, please contact [email protected] immediately so we can take appropriate action.
Dan77 reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, industry regulations, or our business practices. Any material changes will be communicated to you through the following means:
Continued use of dan77 services after the effective date of any amendment will be deemed acceptance of the new terms. If you do not agree with the changes made, you have the right to close your account and all valid balances will be returned upon completion of the verification process.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our privacy team is ready to assist:
If you are unsatisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant data protection authority in your country.
We are committed to responding to all privacy-related enquiries within 2 business days. For urgent account security issues, use Live Chat for immediate 24/7 response.
We don't just write policies — we implement them with real, auditable security infrastructure.
All data transmitted between your device and dan77's servers is protected with 256-bit SSL encryption — the same standard used by major banking institutions in Malaysia.
Only specifically authorised staff who have undergone rigorous background checks may access your personal data, and every access is logged for audit purposes.
Dan77 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We undergo regular compliance audits by independent parties.
Our security monitoring system operates 24/7, automatically detecting and blocking any suspicious activity before it can affect your account.
Your data is stored in enterprise-grade data centres with multiple layers of physical and digital protection, daily automated backups, and a regularly tested disaster recovery plan.
We do not hide what we do with your data. This Privacy Policy is written in clear language and we are always ready to answer any questions you have.
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